FAQs

Ticketing FAQs

Q. Do you required attendees to be vaccinated and wear a mask?
A. Visit www.harriscenter.net/visit/covid-19-safety for the latest Harris Center COVID-19 safety requirements. Be sure to read the safety requirements before purchasing your tickets.

Q. What is your refund policy?
A. Ticket purchases are non-refundable except when a concert is cancelled.

Q. Can I purchase tickets at the door on the day of the concert?
A. Yes.  The Harris Center Ticket Office is open for 1 hour before showtime, and you can purchase a ticket at that time.

Q. I never received my tickets, even though I remember paying for them. What do I do?
A. Contact the Harris Center Ticket Office (916-608-6888 to replace your tickets via mail or will call).

Q. I arrived at the concert and forgot my tickets, can I still attend the concert?
A. Yes. Ask for replacement tickets at the ticket office window.

Q. Can my ticket be given to someone else? I noticed the ticket has the name of the original purchaser.
A. Yes, Your ticket can be given to someone else.

Q. I cannot attend the concert. Can I donate my tickets?
A. Yes. Call 916-357-6718 at least 24 hours in advance of the concert.

Concert Day FAQs

Q. What time should I arrive at the concert?
A. The lobby doors open 1 hour before the concert.  Theater doors open for seating approximately 30 minutes before the concert. Please arrive at least 30 minutes prior to the concert to allow time for the COVID-19 check in process.

Q. How long does the concert run for?
A. Approximately 2 hours and includes a 20-minute intermission. The June “pops” concert and the December “holiday” concerts run a bit longer, 2.5 hours and includes a 20-minute intermission.

Q. Is a parking pass needed?
A. A parking pass is required beginning September 2022.  The parking pass is included with the purchase of a concert ticket.

Q. Can I still attend the concert if I miss the beginning?
A.  Yes. Ushers will seat late-comers between pieces.

Q. What should I wear to the concert?
A. Most people wear business attire to dressy casual clothing.  Please be mindful of others who may have sensitivity to perfume or cologne.

Q. I have a walker. Is there room to store it at my seat?
A. The usher will tag the walker and give you a matching tag. The usher will return the walker to you at the end of the concert.

Q. Can I take pictures or make a recording of the concert?
A. No, pictures or any type of recording are prohibited during the concert.