Q. Do you required attendees to be vaccinated and wear a mask?
A. Visit www.harriscenter.net/visit/covid-19-safety for the latest Harris Center COVID-19 safety requirements. Be sure to read the safety requirements before purchasing your tickets.
Q. What is your refund policy?
A. Ticket purchases are non-refundable except when a concert is cancelled.
Q. Can I purchase tickets at the door on the day of the concert?
A. Yes. The Harris Center Ticket Office is open for 1 hour before showtime, and you can purchase a ticket at that time.
Q. I never received my tickets, even though I remember paying for them. What do I do?
A. Contact the Harris Center Ticket Office (916-608-6888 to replace your tickets via mail or will call).
Q. I arrived at the concert and forgot my tickets, can I still attend the concert?
A. Yes. Ask for replacement tickets at the ticket office window.
Q. Can my ticket be given to someone else? I noticed the ticket has the name of the original purchaser.
A. Yes, Your ticket can be given to someone else.
Q. I cannot attend the concert. Can I donate my tickets?
A. Yes. Call 916-357-6718 at least 24 hours in advance of the concert.
Concert Day FAQs
Q. What time should I arrive at the concert?
A. The lobby doors open 1 hour before the concert. Theater doors open for seating approximately 30 minutes before the concert.
Q. How long does the concert run for?
A. Approximately 2 hours and includes a 20-minute intermission. The June “pops” concert and the December “holiday” concerts run a bit longer, 2.5 hours and includes a 20-minute intermission.
Q. Is a parking pass needed?
A. A parking pass is required beginning September 2022. The parking pass is included with the purchase of a concert ticket.
Q. Can I still attend the concert if I miss the beginning?
A. Yes. Ushers will seat late-comers between pieces.
Q. What should I wear to the concert?
A. Most people wear business attire to dressy casual clothing. Please be mindful of others who may have sensitivity to perfume or cologne.
Q. I have a walker. Is there room to store it at my seat?
A. The usher will tag the walker and give you a matching tag. The usher will return the walker to you at the end of the concert.
Q. Can I take pictures or make a recording of the concert?
A. No, pictures or any type of recording are prohibited during the concert.