FAQs

Ticketing FAQs

Q. Do you required attendees to be vaccinated and wear a mask?
A. Visit www.harriscenter.net/visit/covid-19-safety for the latest Harris Center COVID-19 safety requirements. Be sure to read the safety requirements before purchasing your tickets.

Q. What is your refund policy?
A. Ticket purchases are non-refundable except when a concert is cancelled.

Q. Can I purchase tickets at the door on the day of the concert?
A. No. Tickets can be only be purchased online or by calling 1-800-595-4849 up to 15 minutes prior to the concert.

Q. I never received my tickets, even though I remember paying for them. What do I do?
A.  When your ticket purchase was completed, a confirmation email from tix.com was emailed to you.  In that same email, there is a yellow “view/print tickets” button located in the upper lefthand corner.  Your tickets can then be printed at home.  Call 916-357-6718 or email  info@folsomlakesymphony.com if you want the tix.com email to be resent to you.  Also note that the confirmation tix.com email has tickets for all concerts that you may have purchased at that time.

Q. I am having trouble printing out my tickets. My printer is broken or I do not own a printer. How do I get my tickets?
A. Call 916-357-6718 and ask that the tickets be printed out for you and mailed to you. The ushers will also accept viewing the tickets on a smartphone screen.

Q. I arrived at the concert and forgot my tickets, can I still attend the concert?
A. The ushers will accept viewing your tickets on a smartphone screen. If that is not an option, visit the symphony table in the lobby and a handwritten ticket will be given to you, once your ticket purchase is verified.

Q. Can my ticket be given to someone else? I noticed the ticket has the name of the original purchaser.
A. Yes, Your ticket can be given to someone else.

Q. I cannot attend the concert. Can I donate my tickets?
A. Yes. Call 916-357-6718 at least 24 hours in advance of the concert.

Concert Day FAQs

Q. What time should I arrive at the concert?
A. The lobby doors open 1 hour before the concert.  Theater doors open for seating approximately 30 minutes before the concert. Please arrive at least 30 minutes prior to the concert to allow time for the COVID-19 check in process.

Q. How long does the concert run for?
A. Approximately 2 hours and includes a 20-minute intermission.

Q. Is a parking pass needed?
A. Through the end of June 2022, the Harris Center for the Arts is not charging for parking. No parking pass is needed.

Q. Can I still attend the concert if I miss the beginning?
A.  Yes. Ushers will seat late-comers between pieces.

Q. What should I wear to the concert?
A. Most people wear business attire to dressy casual clothing.  Please be mindful of others who may have sensitivity to perfume or cologne.

Q. I have a walker. Is there room to store it at my seat?
A. The usher will tag the walker and give you a matching tag. The usher will return the walker to you at the end of the concert.

Q. Can I take pictures or make a recording of the concert?
A. No, pictures or any type of recording are prohibited during the concert.